This is a translation provided for your convenience. The Vietnamese version at ikihealing.com/chinh-sach-thanh-toan.html is the original and is the version that applies; if the two differ, the Vietnamese version prevails.
1. Cash on delivery (COD)
You should check the goods upon receipt and pay the delivery staff the exact amount confirmed (product price + delivery fee, if any). You are not required to pay any additional amount.
2. Bank transfer
When you select bank transfer on the website, the system displays a payment QR code (via the PayOS gateway) for the exact order amount. Scan the code with your banking app; the system confirms automatically once payment is received. You may also transfer directly to the company's account:
- Account holder: CÔNG TY CỔ PHẦN TMDV HOPE
- Account number: 5545566888 — Ngân hàng TMCP Quân Đội (MB Bank)
- Transfer content: order code or ordering phone number + full name
IKI only accepts transfers to the company account named above. Please do not transfer money to any personal account, for any reason.
3. Payment security
- The website does not request or store your card details, passwords, or bank OTP codes.
- Bank transfer transactions are processed by the bank and the licensed payment gateway.
4. Refunds
If an order is cancelled or is eligible for a refund, HOPE CORP refunds the amount by bank transfer to the account you provide within 07 working days from confirmation of the refund. See details in the Returns & Refund Policy.
Contact information
CÔNG TY CỔ PHẦN TMDV HOPE
Business Registration Certificate No. 0801404967, first issued on 23/08/2023, 6th amendment registered on 24/09/2026 at Phòng Đăng ký kinh doanh – Sở Tài chính thành phố Hải Phòng (Business Registration Office – Department of Finance of Hải Phòng City).
Tax code: 0801404967
Address: Số 40A Quang Trung, phường Hải Dương, thành phố Hải Phòng, Việt Nam
Phone: 098 793 1551 (8:00 a.m.–5:00 p.m., Monday to Saturday)
Email: contact@ikihealing.com